FAQs

Flat rate of $6.95. Any order over $50 will receives free shipping. Special shipping offers apply to U.S. orders only. Learn More
Well People does not accept international orders and can only ship within the United States (all 50 states, Washington DC, U.S. P.O. Boxes, U.S. territories and APO/FPO addresses). Learn More
For orders over $75, shipping is complimentary. Otherwise, shipping to Canada is $24.
Yes. The weight of the items ordered do not have an impact on shipping cost.
To check the latest status of your order, please log in to your account and view your order under Order History. Alternatively, you may enter your order number, order email and billing ZIP code in the "Check Order" section on the Sign In page for delivery updates. In the event your product was damaged or missing, please contact us at support@wellpeople.com.
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, we are unable to offer any returns (except as noted below) or exchanges.

Although we’ve have tried to accurately display the colors of our foundations and concealers on www.wellpeople.com, we understand that it may be difficult to color match these products online. If you’ve purchased our Bio Correct Concealer, Bio Tint Moisturizer SPF 30, Bio Powder Foundation or Bio Stick Foundation online at www.wellpeople.com and you’re not happy with the color, you may request a refund within 30 days of the date of purchase.

To start a refund process for the products listed above, please contact our customer service team by email here. We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
You can contact us at support@wellpeople.com.
Please email support@wellpeople.com
Please email support@wellpeople.com and we will gladly assist you.
Well People eCommerce Purchases: Not to worry brave beauty, we include a return label with each order. If a product does not meet your expectations, you may return it for a refund within 30 days from the date of purchase. You can use the same package our products arrive in just attach the USPS return label and put that in your outgoing mail. Please include the original packing slip or order confirmation, as well as your request (ie return, exchange, etc). If you are unable to locate those documents, please write your name, order number, product information, and request (ie return, exchange). Samples and the original shipping fee is not refundable. Return label is provided for shipments in the US at this time, not for international orders. Click here to learn more...  Well People Studio Purchases:  Well People Cosmetics: Returned to original form of payment within 30 days with receipt. Other Brands: Unused products: Returned to original form of payment within 30 days with receipt. Used products: Store Credit or Exchange Only within 30 days with receipt.
When viewing a product, simply click the Ingredients tab.
Chat live with one of our Beauty Advisors for product tips, shade matching, and suggestions. A chat icon will appear on the bottom right hand corner of the page and you can reach our advisors by beginning the conversation, or you may send a picture of yourself to SUPPORT@WELLPEOPLE.COM for expert matching by our Beauty Advisors!
Well People offers several vegan products.  Look for the Vegan badge on product pages and/or packaging. 
Our cosmetic is much less likely to cause a reaction or breakout because we’ve removed potential irritants like parabens, mineral oil, chemical dyes, dimethicone, sulfates, bismuth oxychloride and fragrance.
Yes, but please consult your physician prior to making any new additions to your beauty routine.
If a product you want is out of stock, be sure to add yourself to the wait-list located on the product item page. You will be the among the first to know when it becomes available!
All Well People product are formulated to naturally withstand normal perspiration and wear.
Well People offers the Bio Tint Moisturizer with SPF 30 along with Lip Butter SPF 15 Tinted Balm and all other complexion basics offer a protection range of +/- SPF 10. Please note that we do not recommend relying on your makeup for sun protection.